Career
Customer Service Manager – Call Centre £40k to £50k ( 03/07/25 )
Location: Silvertown, London (E16) – Near Canning Town
Salary: £40,000 – £50,000 per annum (depending on experience)
Contract Type: Full-time, Permanent
Hours: 40 hours per week
Last date to apply: 01/08/25
Job Description:
We work in partnership with leading energy suppliers across the UK, running targeted telemarketing campaigns that simplify the process of switching and saving on energy. Our approach is straightforward, transparent, and effective, with no direct cost to our clients. Whether a small startup or a large corporation, our clients benefit from bespoke energy quotes tailored to their unique needs.
We’re seeking someone who can combine operational excellence with a people-first mindset, someone who thrives in a fast-paced environment and takes pride in building strong, motivated teams. As part of a growing independent energy consultancy, this senior-level role is ideal for a professional who can drive customer service performance, manage large teams, and deliver consistent service improvements.
Duties and Responsibilities:
- Lead, supervise and support customer service representatives and team leaders.
- Oversee day-to-day operations in a high-volume B2B call centre environment.
- Develop and implement strategies to improve service levels and customer satisfaction.
- Monitor KPIs and prepare reports for senior management.
- Manage escalated complaints and ensure timely resolution.
- Conduct regular training and coaching sessions.
- Liaise with other departments to improve the overall customer journey.
Eligibility:
Minimum 3 years of experience in a managerial role within a contact or call centre.
Excellent leadership and communication skills.
Proven track record of managing teams in a target-driven environment.
Proficiency with CRM systems and Microsoft Office (Excel, Word, Outlook).
Ability to analyse data and implement performance improvements.
Desirable:
Bachelor’s degree or equivalent experience in business or management.
Experience in the energy/utilities sector is advantageous.
Our Offer:
Competitive salary: £40,000 – £50,000 per annum.
Performance bonuses schemes and commission pays.
28 days holiday (including bank holidays)
Career progression opportunities within a growing company.
Convenient location near West Silvertown DLR (1 stop from Canning Town)
If you’re ready to excel in a professional, fast-paced environment and make a meaningful impact, we invite you to apply by submitting your CV below. We look forward to hearing from you.
Call Centre Executives Needed – B2B – Immediate Start – Up to £40,000 OTE
We are actively recruiting B2B customer service Executives to join our operational team in Silvertown, London. Near Canning Town, E16
We are an independent energy consultant, and currently recruiting customer service Executive who are looking to maximise their earning potential!
JOB DESCRIPTION:
Making outbound calls and engaging new customers
Closing sales
Supporting sales teams to hit weekly/monthly targets
Follow up prospects who have been given quotes
Job Type: full-time
Work Location: In person
Office located near West Silvertown DLR station, one station from Canning Town.
Rewards and Benefits:
Basic Salary 30k per year
up to £40k OTE
Commission pay
Bonus scheme
Daily Bonus
Weekly Bonus
Monthly Bonus
Quarterly Bonus
Employee of the Month / Year benefits
Requirements:
As a customer service executive you will often be the first point of contact in operation.
For this reason we are looking for candidates with the following abilities:
Previous experience working in a Call Centre is preferred.
Confident and professional telephone manner.
Motivated and Target driven to achieve targets.
Excellent communication skills.
Ability to work as part of a team to achieve targets
Basic computer skills: OUTLOOK, CRM, WORD and EXCEL.
