- What is MPAN (Meter Point Administration Number)?
MPAN (Meter Point Administration Number) is a unique number to the property. It is found on the electricity bill issued by your supplier. This is sometimes called a Supply Number but it should not be confused by your customer reference number
The full MPAN is 21 digits in length and can be found on the front page of your electricity bill.
- What is MPR?
MPR number stands for Meter Point Reference number. This is a 10-digit number identifying your gas supply and is shown on your gas bill.
- What is MSN number?
The MSN number is the Meter Serial Number. This is shown on both your meter and your bill. It is important that these numbers match; if they do not, contact your account manager or supplier.
- What is climate change levy?
The Climate Change Levy is a charge applied to your Electricity and Gas bills by the Government. This was introduced to help achieve the UK's target of 20% carbon emissions reduction by 2010. Businesses charged 5% VAT are not subject to this levy, but business that pay the higher VAT rate of 17.5% usually are. There are alternatives which can help you avoid this levy. Contact us to find out more.
- What is an hour hourly supply?
Half Hourly supplies are in place with high users of electricity. Identifiable by the first 2 digits of your MPAN, if you see ‘00’ you have got a half hourly meter and we will need to manage this quote request manually as we have to gather information from your existing supplier and then get quotes based on this information. The process of gaining a quote may take slightly longer but the end result will be the same, and as you use much more electricity any % saving we make for you will result in a large financial saving each month.
- How long does it take to transfer my account from one supplier to another?
It can take between 6-8 weeks to transfer your account. Once the switch has been completed, you will be notified by letter from your new supplier with all the necessary information you need.
A detailed explanation of the process can be found at www.energywatch.org.uk/ctp/index.asp
- What is our fee?
We do not charge our customers separately. All prices include our broker fee for setting up your contract with the supplier. Customers will receive their bills according to the usage, directly from the supplier.
- Why have my energy costs gone up?
Sometimes your energy consumption will have had an unexpected rise, firstly check if there are any activities you have undertaken which might cause this? You might have new equipment, additional staff or an extreme change in weather.
Monitoring your meter over a period of seven days may provide some clues. This will this show how much energy you're consuming each day and could indicate if your meter is faulty.
As a precaution compare the Meter Serial Number (MSN) on the front of your meter and compare this number with the MSN listed on your bill. If these numbers differ, contact your account manager.
- What should I do when I receive my renewal offer?
As soon as you receive your renewal offer you should compare the rates being quoted with other rates on the market. This might appear to be a lot of work for little money saved, but experience has proved that significant sums of money can be saved if you research the market and obtain competitive offers for your businesses energy.
- What is a smart meter?
Smart meters are the next generation of electricity and gas meters.
They will bring about the end of estimated bills and meter readings, and provide customers and energy suppliers with accurate information on the amount of electricity and gas being used.
Smart meters will empower customers to make choices on how much energy they use. Suppliers will install two-way communication systems that display accurate real-time information on energy use in the home to the consumer and back to the energy supplier.